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Previews include a watermark until you buy an export pass or subscribe. Once you export with an active pass or subscription, the watermark is removed automatically — no separate download step needed.

Sign out and back in to refresh your account status, then try exporting again. If it still shows a watermark after that, email support with your receipt and we'll sort it out within a day.

Cancel anytime from your account settings in the app. You'll keep export access until the end of the period you already paid for.

Yes, a full refund within 14 days of purchase, as long as you haven't exported anything without the watermark (uploading to App Store Connect or Google Play counts as exporting). The first time you export with a paid plan, the app asks you to confirm that your right to cancel ends once your files are created and downloaded or sent to a store, and we keep a record of each export. After files have been downloaded we don't normally offer refunds. Refunds are processed by Paddle, our merchant of record, and any extra rights you have under your local law still apply. See our refund policy for details. To ask for one, email support@screentrino.com from your account email.

Open Export, and under Send to the stores choose App Store Connect or Google Play. Add your key once (an App Store Connect API key, or a Google Cloud service account), pick your app, and Screentrino uploads every language and size in your slide order. Uploading is included with every paid plan, including the export pass.

Your private key is locked inside your browser on that device. It can't be read back or exported, even by Screentrino, and it is never sent to our servers. Only short-lived access tokens pass through our relay to Apple or Google. Because the key can't leave the device, you'll need to add it again on each new browser or device. You can remove it at any time in the app.

Apple only allows screenshot changes while a version is in Prepare for Submission, or after it has been rejected. If your current version is live or waiting for review, create a new version in App Store Connect first, then choose it in Screentrino.

In Play Console, go to Users and permissions, invite the service account's email address, and give it access to your app with Store presence permissions. Google can take up to 24 hours before a new invitation works.

No. On the App Store, the new screenshots go live with the version once Apple approves it. On Google Play, Screentrino uploads everything as one draft and only saves it if every image went up; Google then reviews the listing change before it goes live. Always check your listing before you submit it.

Write with AI allows 30 runs a day per account. Translation uses credits, one per headline, subtitle, note, sticker or badge line: 150 a day on the free plan (reset at midnight UTC, unused ones don't carry over), 2,000 for the whole of an export pass, or 6,000 a month on a monthly or annual plan (refreshed on the 1st). A full set of 10 screenshots uses about 60 per language. The app shows how many credits a translation will use before you start, and how many you have left.

If you choose to include them, smaller copies of your screenshots and your slide text are sent through our server to Anthropic, which runs the Claude AI models. They're used only to write or translate your text and aren't used to train AI models. See our privacy policy for details.

Yes. Sign in with the same account on any device and your projects sync automatically — your export pass or subscription applies to your account, not a single device.

Check that you're signed in with the same account on both devices and that you have an internet connection. Sync happens automatically in the background a few seconds after each change.

Screentrino handles this for you — pick your devices and it exports every required size correctly. You don't need to know the pixel dimensions yourself.