The short version
Full refund within 14 days of purchase — as long as you haven't exported anything without the "Made with Screentrino" mark.
Once you've downloaded clean files, we don't normally offer a refund, because you've received what you paid for.
Why exporting matters
Styling and previewing are always free. What you pay for is the export pass or subscription that removes the watermark and lets you download full-resolution files — that's the digital content this policy is about.
The first time you export without the mark on a purchase, Screentrino asks you to confirm that you understand your files will be created immediately and that this ends your right to cancel that purchase. Uploading your screenshots to App Store Connect or Google Play from Screentrino counts as exporting without the mark too, so it's treated the same way. We keep a record of that confirmation and of each export or upload made without the mark, so both you and we can see exactly what happened if a refund is later requested. See our privacy policy for how long these records are kept.
Export pass
A one-time payment that unlocks unlimited exports for 7 days. If you haven't exported anything without the mark, you can get a full refund at any point during those 7 days. Once you've exported at least one clean file, the pass has done what you bought it for, so it's not normally refundable after that.
Monthly and annual subscriptions
If you haven't exported anything without the mark yet, you can get a full refund within 14 days of the payment. If you have, that payment isn't normally refundable, but you can still cancel at any time — you'll keep export access until the end of the period you already paid for, and you won't be charged again. See our terms of service for the full cancellation terms.
Accidental or duplicate charges
If you were charged twice for the same purchase, or something clearly went wrong with the payment itself, email us and we'll sort it out regardless of whether you've exported — this policy is about ordinary refund requests, not billing mistakes.
How to ask for a refund
Email support@screentrino.com with the email address you purchased with and, if you have it, your Paddle receipt. We reply within a day.
Who handles the refund
Payments and refunds are processed by Paddle, our payment provider and merchant of record. Once a refund is approved, Paddle issues it back to your original payment method — this can take a few days to appear, depending on your bank or card provider.
Your legal rights
Nothing in this policy limits any right to a refund, replacement or repair you have under the law of your country, which always takes priority over the policy above.
Contact
Questions about this policy? Email support@screentrino.com.